We are here to help

Whether you’re just getting started with Genus or already up-and-running with business-critical low-code applications, our support team is here to answer any question and solve any issue you might have.

Genus provides a variety of plans to help you maximize your investment and get the business- or technical support you need. If your organization doesn’t have a support plan, contact us to discuss options that suit your needs.

App Model Maintenance and Support 

App Model Support

Genus provides App Model Maintenance and Support services to customers who want to outsource the lifecycle management of their Genus apps. Our services include third-line support for your app model, upgrade assistance, and more. Please contact us for more information.

Platform Support

Even though our platform is extensively tested before every release, we assure you that we are here to help you in the case of any disruption. Our team is available for all customers and partners of the Genus platform. For Genus Cloud subscribers, Genus is bound to SLAs. You can access the Genus support team through the support portal.

Support portal

Enter the support portal to file a support ticket
(requires log-in).


Explore get-started guides, documentation,
release notes and more.


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